***IMPORTANT
NOTE FOR SITES WITH VIDEO AND AUDIO
Bandwidth above the basic allocation will be
charged at $1200/Mbps/month. Bandwidth is based on the 95th Percentile
method as described below. Note that this is about $63 per 64Kbps
average use, or about $5.55 per billion bytes delivered, and only
applies to usage in excess of the base allocation. To give you
an idea of what all these figures mean if you had 50 users simultaneously
downloading a 64Kbps stream that would equal 1MBps and you would
be billed an additional $1200. The RoundRockExpress.com apparently
averaged 100-300 simultaneous streams during any given game. Most
likely you will not use this much bandwidth but you need to be
aware of it and use caution when using video and audio on your
web site.
WHAT IS TRAFFIC?
We monitor the bandwidth used over your ethernet port by sampling
the byte counters on that port once every 5 minutes. This gives
us an accurate and up-to-date picture of the bandwidth you use
hourly, daily, and monthly. If, at the end of the month, your
average usage is more than the basic co-location allotment, we
will assess a charge for that excess. Our assessment is based
on either your input usage or your output usage, whichever is
greater.
Our base hosting packages include a 1.5 gigs
of monthly traffic which is a generous Internet bandwidth allowance.
Most small-to-medium business sites use far less than this allowance.
But what if you have an media-intensive site that needs more than
the basic allotment it can be arranged.
If you have audio or video running on your web
site you should be aware of bandwidth limitations and traffic
usage on your site. If you expect to use significantly more than
the base bandwidth allocation, we ask that you provide us with
reasonable forecasts and a retainer against that forecast. If
your daily average usage exceeds your forecasted amount, we reserve
the right to rate-limit your usage. Note that this agreement with
other customers protects your availability of bandwidth, as your
agreement protects theirs.
WHAT IS PERCENTILE BILLING
You may be comparing our rates to co-location vendors who charge
based on simple arithmetic averages. We use the 95th percentile
method. The percentile rating takes all of the usage samples over
a month, discards the top 5 percent (in the case of 95th percentile),
and charges you according to the highest remaining usage. So if
one day out of an entire month you have a lot of users access
your site but the rest of the month you had few users you would
necessarily be charged for the spike. We are more concerned with
constant and/or extended bandwidth usage.
If you have any questions contact us.
